Refund Policy

1. Free Starter Pack

The Starter Pack is free, so there’s nothing to refund. If a file won’t open or the email never arrived, write to us and we’ll resend it.

2. Proper Systems Kit ($97, digital product)

The Kit is a digital product delivered by download right after purchase. Because you get the files right away and can’t return them, Kit sales are final, with these exceptions. Email hello@propersystemsco.com within 14 days of purchase and we’ll fix the problem or give you a full refund if:

• a file is broken, won’t open, or is missing, and we can’t fix it within 5 business days of hearing from you;
• the Kit is materially different from what our website described; or
• you were charged more than once for the same purchase.

A Kit refund ends your license to use the templates, and we ask that you delete your copies.

Credit toward setup: if you buy the AI Back Office Setup within [60] days of buying the Kit, we’ll credit the $97 toward the setup fee. [Optional — keep or delete.]

3. AI Back Office Setup: the 60-day guarantee

How time saved is measured

We keep this simple and base it on your honest count, not a stopwatch.

• Before setup: on our intake form, you estimate how many hours a week you or your office spend on the three tasks we’re setting up. That’s your baseline.
• After setup: at any point in the 60 days after the Handoff Date, if you look at your weeks and the three workflows aren’t saving at least 5 hours a week compared with that baseline, tell us.

What we ask of you

• Use the workflows the way they were set up, on the real work they were built for, during the 60 days.
• Keep the access and tools the workflows depend on in place (for example, your AI plan stays active and you don’t revoke the connections they use).
• Tell us what isn’t working and give us up to 10 business days to fix or adjust it. If it still isn’t saving you 5 hours a week after that, you get the refund. You can also skip the fix and take the refund.

How to claim

• Email hello@propersystemsco.com with the subject “Setup guarantee” any time within the 60 days after your Handoff Date, or up to 7 days after the 60 days end.
• Tell us your baseline and roughly how much time the workflows are saving now. No forms or proof beyond that.
• We refund the full setup fee to your original payment method within 10 business days of your claim (or of the end of the fix period, if you chose one).

What the guarantee covers, and what it doesn’t

• It covers the $1,500 setup fee, in full.
• It doesn’t cover what you pay other companies, such as your AI plan or other software.
• It doesn’t cover Managed Back Office fees already paid. If you claim the guarantee while on the managed service, we’ll also cancel the managed service and waive any remaining minimum months.
• It doesn’t apply if the workflows weren’t used during the 60 days, or if the tools they depend on were removed or disconnected and not restored.
• It is one refund per business.

After a refund

You keep the guide and walkthrough. We’ll remove our access to your accounts, and you’re welcome to keep using anything we built.

Before setup starts

If you change your mind after paying but before we start work (before you give us account access), email us and we’ll refund the full setup fee.

4. Managed Back Office ($350/mo)

• The Managed Back Office has a 3-month minimum and is billed monthly in advance.
• Monthly fees aren’t refundable once that month has started.
• After the minimum, cancel any time by email before your next billing date. You won’t be charged again, and service runs through the end of the paid month.
• If we fail to deliver the service in a given month (for example, we don’t respond to fix requests within the promised 2 business days), tell us and we’ll credit or refund that month.
• If we end the service for reasons other than non-payment or a breach of our Terms, we’ll refund any unused portion.

5. How refunds are paid

Approved refunds go back to the original payment method, usually within 10 business days of approval. Your bank may take a few more days to post it. If you see a charge you don’t recognize or disagree with, please email us before filing a dispute with your bank; it’s almost always faster.

6. Contact

Refund requests and questions: hello@propersystemsco.com
Proper Systems Co. LLC
100 Powell Place #1507, Nashville, TN 37204

This policy is part of our Terms of Service.